La Porte Chrysler has a Sharp Focus on Providing Quality Customer Service

By: Kyle Hovanec Last Updated: April 21, 2015

La Porte Chrysler has always prided itself on bringing customer satisfaction to anyone who chooses to use their dealership. While owner Matt Magnuson prides himself and his staff with the ability to help any customer with their needs when it comes to purchasing a car, this “customer comes first” mentality and the latest technology to benefit customers.

Along with technology, La Porte Chrysler’s customer service extends to other areas beyond the service department. The dealership always has a fleet of rentals on hand and also utilize Enterprise Rent-A-Car for emergencies when there are no rentals available.

Each member who works at the dealership always strives to present themselves in a positive mood and no hassle manner. They understand that the customer is important and always worth making time for.

“If a customer called for an oil change and the dealer is completely booked, I will always make time to fit that person in.” says La Porte Chrysler Service Manager Noland Ponder.

Ponder loves the customer service atmosphere. Noland was previously working at another dealership before being hired by Magnuson. While Ponder took a pay cut by coming with Matt, it came to be inconsequential when compared to the benefits.

“I love La Porte Chrysler’s customer service atmosphere and the fact that Matt puts his customer first,” says Ponder. “We also have ideas that sync up when it comes to customer service.”

It is through this customer service that the dealership’s service department has grown 15% over the last 12 months. Customers come from all over La Porte County, including many customers from Michigan City. This is mainly due to the fact that a dealership that sells the vehicles that La Porte Chrysler sells does not exist between the state of Michigan and the dealership.

“I don’t want to just sell a car and shake someone’s hand, I want to talk about La Porte Chrysler and the experience you can have buying the car and getting it serviced,” says Magnuson. “That’s how I and my dad have built the businesses for decades.”