February 2015 ROSE Winner – James Kertis

By: South Shore Convention & Visitors Authority Last Updated: February 18, 2015

James-KertisJames Kertis - Security Officer
Ameristar Casino and Hotel, East Chicago
James received his nickname “the mailman,” because he always delivers great guest service. On one occasion he assisted a guest with a flat tire. Because the guest had no money for a tow or a spare tire, he offered the guest his own spare tire.

The guest accepted and returned the tire the next day and was very appreciative of his kindness and help. Another guest was unable to gain access to their vehicle because another guest had parked too close. James was able to climb through the trunk and drive the vehicle out of the parking space enough for the guest to leave the property without a scratch on their vehicle.